Refund & Returns Policy

Our Return Promise

At Loewe Paula's Ibiza Sunglasses, we stand behind the quality of our premium eyewear collection. We offer a comprehensive 30-day return policy to ensure your complete satisfaction with every purchase.

Return Eligibility

To be eligible for a return, your Loewe Paula's Ibiza eyewear must meet the following conditions:

• Timeframe: Items must be returned within 30 days of purchase date
• Condition: Products must be in original, unworn condition with all tags attached
• Packaging: Items must be returned in original packaging with all accessories
• Documentation: Include original receipt or proof of purchase
• Lens Integrity: Prescription lenses and custom modifications are non-returnable

How to Return Your Item

Follow these simple steps to return your Loewe Paula's Ibiza sunglasses or glasses:

• Step 1: Contact our customer service team at [email protected]
• Step 2: Provide your order number and reason for return
• Step 3: Receive your prepaid return shipping label via email
• Step 4: Pack your item securely in original packaging
• Step 5: Attach the return label and drop off at any authorized shipping location
• Step 6: Track your return using the provided tracking number

Refund Processing

Once we receive your returned item, our refund process begins:

• Inspection: We inspect returned items within 2-3 business days
• Approval: Approved refunds are processed immediately after inspection
• Payment Method: Refunds are issued to your original payment method
• Timeline: Allow 5-10 business days for refunds to appear in your account
• Notification: You'll receive email confirmation once your refund is processed

Exchange Policy

Prefer an exchange? We're happy to help you find the perfect pair:

• Same Style: Exchange for different color or size within the same collection
• Different Style: Exchange for any other Loewe Paula's Ibiza model
• Price Difference: Pay any price difference for upgrades or receive store credit for downgrades
• Processing Time: Exchanges are processed within 2-3 business days

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Prescription lenses or custom-made eyewear
• Items damaged by misuse or normal wear
• Products returned after the 30-day period
• Items without original packaging or tags

Shipping & Return Costs

We make returns as convenient as possible:

• Free Return Shipping: We provide prepaid return labels for all domestic returns
• International Returns: Customer responsible for return shipping costs
• Damaged Items: We cover all return shipping for defective or damaged products
• Exchanges: Free shipping on all exchanges within the United States